# Redeem codes

> How a STATSY code puts a workspace on a plan without paying, how codes stack, and how to move to a paid plan afterwards.

Section: Account and billing  
Canonical page: https://statsy.co/docs/account/redeem-codes  
Last updated: 2026-09-15

A redeem code puts a workspace on a plan with no payment. Codes look like `STATSY-XXXX-XXXX`. They only use letters and digits that are hard to confuse, because codes get read out loud and typed from screenshots.

## Redeeming one

Open **Account › Billing**, find **Redeem a code**, paste the code and submit. Case and spacing do not matter. Only an owner can redeem, and only from a signed-in session.

A code carries a plan, an event tier and a length. When it works, the banner changes to show the plan, the tier and the date it runs until — or says it has no end date if the code is a lifetime one.

## Stacking codes

Redeeming a second code while the first is still running extends from the existing end date rather than from today, so nothing is lost by redeeming early. Once a workspace is on a lifetime code, redeeming a dated code keeps it lifetime.

A code is tied to the plan and tier it was issued for. Redeeming a code for a different tier changes the workspace to that tier.

## Codes and paid plans

You can start a paid plan at any time while a code is running. The first charge is scheduled for the day the code ends, so you do not pay twice. On a lifetime code, starting a paid plan begins a normal 14-day trial from that day.

It does not work the other way round. A workspace that already pays for a plan cannot redeem a code: the answer is “This workspace already has a paid plan. Codes can be used before or instead of paying.” A confirmed payment always wins over a grant.

## When a code runs out

The workspace moves to the same state as an ended trial: read-only, with data still arriving and nothing deleted. Pick a plan whenever you want, and it all unlocks.

## If the code will not take

| Message | What to do |
| --- | --- |
| That code is not valid or has already been used | Check for typos, then ask whoever issued it. The same message covers unknown, inactive, expired and fully used codes on purpose, so codes cannot be guessed. |
| This workspace has already redeemed that code | It is already applied. Check the billing banner. |
| This workspace already has a paid plan | Cancel the paid plan first, or use the code on a different workspace. |
| Too many attempts. Try again in an hour. | Redeeming is limited to ten attempts an hour per person. Wait, then try the exact code. |

> **Tip.** Codes apply to a workspace, not to a person. Redeem in the workspace you actually want covered — check the switcher first if you belong to several.

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