# Share links

> A share link that says it does not exist, password prompts that will not accept a password, and what a shared dashboard shows.

Section: Troubleshooting  
Canonical page: https://statsy.co/docs/troubleshooting/sharing  
Last updated: 2026-09-15

A share link shows a read-only dashboard to someone without an account. When one stops working, the visitor sees one of a small number of messages, and each points at a specific cause.

## “This share link does not exist or was revoked”

Four different situations produce that one message, deliberately, so a link cannot be probed. Check them in this order.

1. **Sharing is switched off for the site.** In **Site settings › Sharing**, sharing must be set to allow links. Turning it off disables every link at once, which is the usual cause when several people report it at the same time.
2. **The link expired.** A link with an expiry stops working at that moment, and looks exactly like a deleted one to the visitor. Check the expiry column in the share list.
3. **The link was revoked.** Deleting a link is immediate and cannot be undone. Create a new one.
4. **The URL is wrong.** The token is exactly 32 characters. A link broken across two lines in an email is a common culprit; copy it from the share list again.

On a public dashboard the same situation reads “These stats are not public” instead, which means sharing is not set to public for that domain.

## Password problems

A protected link answers “This dashboard is password protected” until the right password is entered, then “That password is not right” if it is wrong. Passwords are at least ten characters.

Unlocking lasts two hours, then asks again. Changing the password immediately signs out everyone who had unlocked it, which is the clean way to revoke access without changing the URL.

> **Note.** Unlock attempts are limited to five a minute per person and twenty an hour per link. A visitor who guesses repeatedly will be asked to wait, which also means a link under a guessing attempt can be briefly unusable for everyone.

## Cards missing from a shared dashboard

Every extra is off by default and is switched on per link: revenue, goals, the full set of cards, filtering, the live globe and live page paths. If someone reports a missing number, open the link’s options rather than assuming it broke.

Filtering is the one that surprises people: with filtering off, a URL that carries filters is refused rather than ignored, so a link copied from your own filtered dashboard may not open at all.

## What a shared dashboard never shows

Visitor lists, individual journeys and session replays are never included, whatever the options say. If you need to share those, the person needs a [viewer seat](https://statsy.co/docs/account/team-and-roles) in the workspace instead.

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