Terms of service

These terms are an agreement between you and Statsy (https://statsy.co) (“Statsy”, “we”) for the use of Statsy, including the website, dashboard, tracking script, API, CLI and AI integrations (together, the “Service”). If you use Statsy for a company, you confirm you can accept these terms for it, and “you” means that company.

Our Privacy Policy and, where we process visitor data for you, our Data Processing Addendum form part of these terms.

Statsy is a paid service with a free trial.

• Every new workspace starts with a free trial. A payment method is needed to start it, and nothing is charged until the trial ends. Cancel before then and you pay nothing.
• After the trial, the plan you chose renews monthly or yearly at the price shown when you subscribed, until you cancel. Prices are shown before you agree to anything.
• Plans are priced by monthly events. If you go over your tier for a sustained period we tell you first, then ask you to move up. We never charge for overage without your agreement.
• Cancel any time from the billing page. Your data stays readable until the end of the paid period, then for a 15-day grace period, and is deleted 30 days after cancellation.
• Redeem codes give a plan for a set time without payment. A paid subscription replaces a code when you upgrade.
• Features may change or be added over time. We may contact you for feedback, and we may use feedback you give to improve Statsy without owing you anything for it.

Keep your login details and API tokens confidential and give team members only the access they need. You are responsible for what happens under your account. Tell us straight away at support@statsy.co if you think it has been compromised.

You own the data you and your website visitors send to Statsy (“Customer Data”). You give us permission to host, process and display it only to provide, secure and support the Service for you. We do not sell it and we do not use it to advertise.

We may use aggregated, de-identified statistics about how the Service is used (for example total events processed) to run and improve Statsy. These never identify you, your sites or your visitors.

You can export your data at any time. When you delete a site or your account we delete the related Customer Data as described in the Privacy Policy.

You install Statsy on sites you control and you are the controller of your visitors’ data. That means you:

• Give visitors the privacy information and choices the law requires, including consent where needed for the tracking mode you choose.
• Do not send Statsy sensitive data, such as health information, payment card numbers, passwords or government identifiers, in URLs, events or identify calls.
• Only attach personal details to visitors (for example with the identify feature) when you have a lawful basis to do so.

You must not:

• Use Statsy to track people across websites you do not own, to build profiles of individuals, or for surveillance.
• Break the law, infringe others’ rights, or send spam through alerts, reports or invitations.
• Probe, scan or test the security of Statsy except under our responsible disclosure policy.
• Send artificial traffic, overload the Service, get around rate limits or usage limits, or access it other than through the interfaces we provide.
• Resell or copy the Service, or use it to build a competing product.

We may suspend accounts that put the Service, other customers or the public at risk. Where we reasonably can, we will warn you first.

When you connect a payment provider, Google Search Console, Slack, Discord, an AI assistant or another service, your use of that service is governed by its terms. We are not responsible for third-party services, and we may stop supporting an integration if the provider changes or ends its API.

Statsy, its software, design and brand belong to us. These terms give you a right to use the Service while your account is active, not ownership of it.

The Service is provided “as is” and “as available”. Analytics and attribution are estimates: ad blockers, browser privacy features, consent choices and cookieless counting all affect what can be measured. To the extent the law allows, we disclaim all warranties, including merchantability, fitness for a particular purpose and non-infringement.

To the extent the law allows, neither side is liable for indirect, incidental, special or consequential damages, or for lost profits, revenue or data, even if told they were possible. Our total liability for any claim relating to the Service is limited to the greater of the amounts you paid us in the twelve months before the claim or USD 100.

Nothing in these terms limits liability that cannot be limited by law, such as for fraud.

You can stop using Statsy and delete your account at any time. We may end these terms or your access with 30 days’ notice, or immediately for a serious breach. Sections that by their nature should survive, such as data ownership, disclaimers and limits of liability, continue after the agreement ends.

We may update these terms. For material changes we will email account holders at least 14 days in advance; continuing to use Statsy after that means you accept them. If a provision is unenforceable the rest remains in effect. These terms are the whole agreement about the Service.

These terms, and any dispute arising from them or from your use of Statsy, are governed by the laws of India, and the courts of India have jurisdiction. This does not take away any rights you have under the mandatory laws of the country where you live.

Contact: support@statsy.co.