Billing, invoices and cancelling

Change plan or tier, find invoices and update your card, what a failed payment means, and how cancelling and resuming work.

Everything lives on one page: Account › Billing. Only owners can change anything there, and it always needs a signed-in session — API tokens cannot touch billing.

Changing plan or tier

Pick a tier with the traffic dial, choose monthly or yearly, and choose the plan. Statsy then tells you what happens before you confirm:

Upgrades apply now. The difference for the rest of the period is charged straight away, pro rata.
Downgrades apply at the next renewal. Nothing is charged or refunded now, and the new price starts on your renewal date.

Invoices and your card

The Invoices and card button opens the Lemon Squeezy customer portal, where you can download invoices and update your payment method. The link is short-lived and signed, so open it from the billing page rather than bookmarking it.

Note. Customers paying in INR through Razorpay do not get a portal link. Write to support@statsy.co for invoices or to change a payment method.

If you need formal invoicing, single sign-on or a dedicated region, email us. Very large yearly plans are arranged by email too, because the card provider cannot create a variant above a certain price.

When a payment fails

The banner turns to “Your last payment did not go through” and everything keeps working for 15 days. Update your payment method and we retry immediately. We send reminders during that window. If it is still unpaid after 15 days, the plan is cancelled.

Cancelling

Cancelling is immediate to set up but not immediate in effect: the plan stays active until the end of the period you already paid for. After that, tracking pauses and the dashboard becomes read-only.

Your data is kept for a further 30 days. Restart a plan before then and everything comes back exactly as it was. We email a warning three days before the deletion. See Data retention.

Resuming

While a cancellation is pending, the button becomes Keep my plan. One click undoes it and the plan simply renews as before. After the period has ended, start a plan again from the same page; if your data was already deleted, your sites and settings are still there and collection starts again from that moment.

Reading the status banner

Banner	What it means
Days left in your trial	Nothing charged yet. Pick a plan whenever you are ready; it starts the day you check out.
Your trial has ended	Data still arrives. The dashboard is read-only until you pick a plan.
Your last payment did not go through	You have 15 days with everything working. Update the card.
Your plan has ended	Tracking is paused and the dashboard is read-only. Data is kept 30 days.
From a redeemed code	Every feature, no payment. See Redeem codes.
No banner	Your plan is active.

Last updated 15 September 2026 · Markdown version